Privacy Policy

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Privacy Policy) refers to Honest Valley Water LLC, 500 N Brand Blvd, Glendale, CA.
• Service refers to the Honest Valley Water website and the water treatment products and services We provide.
• Personal Data is any information that relates to an identified or identifiable individual.
• You means the individual accessing or using the Service.

We may collect the following information when You request a quote, schedule service, or contact Us:

• Name
• Email address
• Phone number
• Service address and city
• Details about Your water concerns or requested services

We also collect limited usage data automatically, such as pages visited and general device or browser information, to help Us maintain and improve the Service.

• To provide, operate, and maintain the Service
• To contact You about quotes, appointments, installations, and service requests
• To send transactional messages You have requested
• To respond to Your questions and provide customer support
• To comply with legal obligations and enforce Our agreements

If You choose to opt in to text messages from Honest Valley Water, You will be asked to provide Your phone number and give express written consent. We send only transactional messages related to Your account, orders, or services You have requested — such as appointment reminders, order confirmations, and account notifications.

Message frequency may vary. Message and data rates may apply. You may reply HELP for help or STOP at any time to opt out of further messages. Opting out of SMS does not affect Your ability to receive our products or services through other channels.

No sharing of SMS opt-in data. Text messaging originator opt-in data and consent are never shared, sold, rented, or disclosed to any third party for marketing purposes. This information will not be shared with third parties or affiliates for their own marketing use under any circumstances.

SMS messages are sent directly by Honest Valley Water. We do not use third-party marketing platforms or list brokers to send or manage Our transactional SMS communications. The only third parties with access to SMS-related data are the telecommunications carriers necessary to deliver messages to Your device, and they are bound by their own privacy and confidentiality obligations.

We may share Your Personal Data in the following limited situations:

• With Service Providers: We may share Your information with vendors who help Us operate the Service, schedule appointments, or process payments.
• With Affiliates: We may share Your Personal Data with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
• For Legal Reasons: We may disclose Your information if required by law or in response to valid legal requests.
• With Your Consent: We may share Your information for any other purpose with Your consent.

We do not sell Your Personal Data.

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

You may request access to, correction of, or deletion of the Personal Data We hold about You by contacting Us using the information below. You may also unsubscribe from communications at any time.

Our Service is not intended for anyone under the age of 18. We do not knowingly collect Personal Data from children. If You believe a child has provided Us with Personal Data, please contact Us and We will remove that information.

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, You can contact us:

• By phone: 559-981-6197
• By email: info@honestvalleywater.com
• By mail: Honest Valley Water LLC, 500 N Brand Blvd, Glendale, CA